TERMS & CONDITIONS
All reservations made with The Sails Motel are subject to the following terms and conditions and full payment of accommodation signifies agreement to abide by the following.

 

Payment Policy
Booking with The Sails Motel direct or through any external site signifies you will abide by the current Sails Motel terms & conditions.
Reservations are only confirmed when payment has been made and a valid credit card is on file for the duration of the stay.
The Sails Motel reserves the right to cancel any reservations where credit cards are invalid, declined or payments have not been paid in accordance with current Sails Motel terms and conditions.
Payment is collected in full prior to arrival. Please see below to determine applicable deposit window for your reservation.
Payment is required for each room listed on the booking.

General
Payment is collected 48 hours prior to arrival. Please note additional policies listed below for long stays, multiple room bookings and key dates.

School Holidays/Public Holidays
Payment is collected 72 hours prior to arrival.
Applicable Dates 2022
2-25 April 2022 (Excluding Bluesfest where festival policy applies)
25 June – 15 Jul 2022
17 Sep – 7 Oct 2022
Monday, 25 April 2022
Monday, 2 May 2022
Monday, 13 June 2022
Monday, 3 October 2022
Thursday, 13 October 2022

December 24th – January 31st
Payment is collected 7 days prior to arrival.
(Festival terms apply to Falls Festival bookings)

Long Stays (4+ Nights)
Payment is collected 7 days prior to arrival.

Groups 3+ Rooms
The Sails Motel does not allow group bookings. A group is considered a reservation of 3 or more rooms. Management reserves the right to cancel any group booking made online without prior approval. Approved bookings require payment in full collected 7 days prior to arrival. For larger bookings subject to management approval a 10% deposit is required at the time of booking and a 50% deposit is collected 1 month prior. One month cancellation policy applies. Final payment is due 48 hours prior to arrival.

Festivals
Applies to Bluesfest, Splendour & Falls Festival
50% Deposit is collected 1 month prior to arrival.
Final payment is due 48 hours prior to arrival.

Cancellations, Modifications & No Shows
Cancellations & modifications are permitted outside applicable deposit windows.
Any cancellations or modifications made inside deposit windows result in forfeit of deposit and additional costs may be incurred up to 100% of accommodation value. Applies also to no shows. Any cancellations, requests for refunds or credits as a result of updated COVID restrictions are subject to management discretion. Proof of illness will be required if cancellation is not owing to changed government advice.

Credit cards
Accepted credit cards: Mastercard, Visa, AMEX.
A 2% surcharge applies to AMEX.

Identification
A current drivers licence or passport must be presented upon check-in.

Rates
Rates are subject to change.

Check in/out
Check in time is from 2pm
Check out time is 10am
Early check-ins/late check outs are subject to availability & must be arranged prior to arrival. Fees apply.

No smoking
The sails motel is a smoke free property in accordance with NSW legislation.
No smoking is allowed on the premises – $100 penalty applies to smoke affected rooms

No Party Policy
The Sails Motel has a strict no party policy. For the consideration of other guests, disruptive noise, excessive drinking or large gatherings will not be tolerated. We reserve the right to vacate/evict any guest or group displaying anti-social behaviour with no refunds considered.

Maximum Occupancy
In accordance with law and fire safety regulations, only the maximum designated number of occupants per room is permitted. Sleeping on the floor is strictly prohibited and additional people will be asked to leave.

Refusal of Entry
Management reserves the right to refuse entry based on prior behaviour or eviction from other accommodation providers.

Age Policy
Only guests 18 or over are permitted to reserve accommodation. Minors must be accompanied by an adult at all times. The Sails Motel does not accept Schoolies bookings and proof of age will be requested on check- in.

Location Hire/ Commercial photography
No commercial photography or filming is permitted without Management approval.
The Sails Motel is open for location hire at request. All enquiries must be submitted in advance to management and terms negotiated prior to arrival.

Pets
Pets are not permitted on the property. Additional cleaning charges will be applied if disregarded.

Lost Property
The Sails Motel assumes no responsibility for lost property. Items found after departure will be held for one week and then donated to charity. A minimum fee of $20 will be charged to return items.

Additional charges
Additional charges will be applied to the credit card on file for the following; breakages, damage to the property, missing items, late departure, lost keys and extra cleaning.
Lost key fee is $125.

Changes to the Service
The Sails Motel reserves the right to change or modify the booking, products, rates, services, and terms described at any time without notice and without liability.